It seemed like a good idea.
My neighbor Betty is having some health issues, among them a major hearing problem. She is 88 , lives alone, and doesn't drive. I offered to help her get the doctor's attention, and began by chatting with the office staff and politely explaining how Betty's hearing loss was getting worse and it was very frustrating to her. Her appointment was moved up from November to the end of August. It amazes me how elderly people are treated differently when they have someone advocating on their behalf vs. trying to solve life's problems by themselves.
We went to the first visit and I went in with her to be 'another set of ears'. They told her that she needed a new hearing test.
"Why? What for?"
"To determine your hearing loss."
"I can tell you that I have a hearing loss!!. We don't need a test for that!!"
[It was kind of funny to listen to each side debating their point.]
Well, nothing was going to happen without a new test. We made another appointment, and since it had to be an afternoon appt and I was going to be bringing my mom along with us, I decided to make an appt for Flo, too, to see if maybe it was possible to shut down her 'Alaskan pipeline' permanent nose drip.
Today was the day!! Flo was at 2:50 with the doctor,and Betty was 3:15 with the audiologist. Perfect! Right? Wrong!!
We arrived at 2:40 and I handed over the volumes of Flo's info that had been filled out.[She was a new patient.]
And the waiting began...we made friends with others waiting...we solved the problems of the world!! And then they were both called at the same time.
Betty went for her test and Flo and I went into another room[waiting].
Betty was done and we were still waiting.
"The doctor will be in."
"The doctor had to take a phonecall."
At this point, I suggested that we reschedule at a different time. It wasn't life or death. Flo has stock in Puff's Plus and her nose wasn't going to fall off.
"He's off of the phone. She's next."
Ten minutes later...I voiced that rescheduling was looking like the way to go.
"I don't know what's keeping him...he should be right out."
Back into Flo's room. And then she said those words that trumped all others.
"I have to go to the bathroom." I told her that I would gladly take her to the bathroom.
"I don't want to use the bathroom here."
Alrighty then! And away we go!
As we passed the 'make an appointment desk', I said, "We'll reschedule."
It had been an hour, and that was enough.
We left, grabbed a $5 already hot and ready pizza on the way home, discovered that Betty also liked pizza and so we scooped up a second $5 already hot and ready pizza, and went home.
I am a patient person. There was no huff or flair as we rolled out.
I got the impression that not many people exercise their right to 'call it a day.'
Well we did. And then we had pizza[my favorite] and chocolate turtles[Flo's favorite].
And would the last one out of the doctor's office please turn off the light.
We went to the first visit and I went in with her to be 'another set of ears'. They told her that she needed a new hearing test.
"Why? What for?"
"To determine your hearing loss."
"I can tell you that I have a hearing loss!!. We don't need a test for that!!"
[It was kind of funny to listen to each side debating their point.]
Well, nothing was going to happen without a new test. We made another appointment, and since it had to be an afternoon appt and I was going to be bringing my mom along with us, I decided to make an appt for Flo, too, to see if maybe it was possible to shut down her 'Alaskan pipeline' permanent nose drip.
Today was the day!! Flo was at 2:50 with the doctor,and Betty was 3:15 with the audiologist. Perfect! Right? Wrong!!
We arrived at 2:40 and I handed over the volumes of Flo's info that had been filled out.[She was a new patient.]
And the waiting began...we made friends with others waiting...we solved the problems of the world!! And then they were both called at the same time.
Betty went for her test and Flo and I went into another room[waiting].
Betty was done and we were still waiting.
"The doctor will be in."
"The doctor had to take a phonecall."
At this point, I suggested that we reschedule at a different time. It wasn't life or death. Flo has stock in Puff's Plus and her nose wasn't going to fall off.
"He's off of the phone. She's next."
Ten minutes later...I voiced that rescheduling was looking like the way to go.
"I don't know what's keeping him...he should be right out."
Back into Flo's room. And then she said those words that trumped all others.
"I have to go to the bathroom." I told her that I would gladly take her to the bathroom.
"I don't want to use the bathroom here."
Alrighty then! And away we go!
As we passed the 'make an appointment desk', I said, "We'll reschedule."
It had been an hour, and that was enough.
We left, grabbed a $5 already hot and ready pizza on the way home, discovered that Betty also liked pizza and so we scooped up a second $5 already hot and ready pizza, and went home.
I am a patient person. There was no huff or flair as we rolled out.
I got the impression that not many people exercise their right to 'call it a day.'
Well we did. And then we had pizza[my favorite] and chocolate turtles[Flo's favorite].
And would the last one out of the doctor's office please turn off the light.
Labels: dr. visits, Flo, laughter


11 Comments:
funny but sad and true...it's hard to find a doctor with time to listen and care. you certainly went the extra miles today...but at least it wasn't a waste you got pizza!
By
Great Grandma Lin, At
September 10, 2008 at 7:58 PM
Good for you Mare...Many people would have been intimidated and just waited it out. We have to be advocates for those we love...
By
RamblingWoods2.com, At
September 10, 2008 at 8:08 PM
Way to go! I've spent enough time in doctors' offices to be pretty "assertive" myself. If we don't stand up for ourselves, why should anyone else?
I keep explaining to my doctor son that while doctors see many patients and ailments all day, each patient's problem is his/her only concern. I think he's a good one, but I'll keep reminding him as only a mother can.
By
Jo, a retired teacher, At
September 10, 2008 at 9:06 PM
I had a similar day, at "urgent care". My persistant fever became more and more complicated as the day dragged on with long waits between the nurse, the PA, the lab tech, radiology, the Doc, more tests. The result - we have to wait for test results, 48 to 72 hours. I was there from 10am to 3pm.
By
Linda Reeder, At
September 11, 2008 at 12:59 AM
I remember years ago working for a dermatologist with a severe case of what I referred to as "Diety Symdrome". He thought absolutley nothing of having his patients wait for two hours and more to be seen. Yet... if he had a lag in his schedule and had to wait a few minutes for another patient to be brought back to an examination room, he would totally lose control.
We had a patient who was quite a wealthy businessman. He waited the obligatory two hours in the reception area and another 45 minutes in the examination room and was pleasant and polite the entire time. BUT...a few days after his appointment, we received a statement (invoice) from his secretary charging Dr.Klein $200 an hour for the time he spent waiting in our office. His bill came to $475.00. It was accompanied with a wonderful letter that explained that as a professional courtesy he had given Dr. Klein a discount on his hourly fee, but that he expected payment within ten days or his account WOULD be turned over for collection. I loved it!
Dr. Klein huffed and puffed for days. But, he did have us cut a check to the patient.
It's ludidrous the way doctors and dentists schedule their appointments!!
Good for you! I think we all need to exhibit that kind of courage and self respect.
By
wispy willow, At
September 11, 2008 at 2:36 AM
HI, IT'S ME
MY COMMENT IS, YOU SHOULD BE PUBLISHED, WE NO LONGER HAVE ERMA BOMBECK, YOU COULD SUPLEMENT YOUR PENSION. DID YOU NOTICE I USED TWO OF YOU FAVORITE WORDS?
By
Anonymous, At
September 11, 2008 at 11:55 AM
OOPS, MENT YOUR.
TES
By
Anonymous, At
September 11, 2008 at 11:57 AM
pizza fixes everything!!!
jw
By
Anonymous, At
September 11, 2008 at 1:18 PM
Mare, you are one in a million! Your mom and neighbor are truly blessed to have you to help them. Sigh... I've had doctor waits also. At the last dentist's visit my mom who is a little hard of hearing said, "We rushed to get here and we have to wait a long time. We should come late next time." I had to shush her. We do like that dentist very much and our wait was nowhere near as long as yours.
By
Kay, At
September 11, 2008 at 1:20 PM
hello. stacy
By
Anonymous, At
September 11, 2008 at 2:36 PM
Your blog just makes me smile...no doubt about it. My Mother's Dr appointments were very similar. My Mom also can't hear very well so she misses most of what the Dr says...and she talks so loud in the Dr office that everyone knows that the women next to us dresses poorly!
You gotta laugh...
By
Peggy, At
September 11, 2008 at 3:12 PM
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